Desktop Support at Meta

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

21.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Equipment Support, End User Training, Device Cleaning, Break-Fix Activities, IP Address Support, Problem Diagnosis, Remote Support, Printer Drivers, Device Management, Software Updates, Data Entry, Customer Service, Communication Skills, Multi-Tasking

Industry

Software Development

Description

Company Description My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. Job Description Technical Services Wichita, KS 6 months Contract (Possible Extension) Monday to Friday 8:00am to 5:00pm This role requires less than 25% driving using your personal vehicle Qualifications Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process Provide on-going end user training on equipment Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery of onsite support Contact service as required (Client and 3rd party) Utilize Client web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in Client designated systems Remote Service call onsite support Driving (if required for duties) Download and install printer drivers on end-user equipment Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise non- Client device management as required Perform remote device monitoring and remote solve (Client Device Management) Identify and promote Client Office Solutions Pro-actively manage consumables and supplies using the DOS calculator Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4 SKILLS: - Lift and move up to 50 pounds Read, write and follow basic English instructions Customer service and communication skills Ability to manage multiple tasks Additional Information must be able to lift up-to 50 lbs and walk with-in office This role requires less than 25% driving using your personal vehicle Compensation: USD21.00 - USD21.00 - hourly

Responsibilities

The role involves providing technical support for equipment, including break-fix activities and end-user training. It also includes managing device configurations and monitoring equipment for issues.