At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Site Lead to join our Desktop Support Officer team in Lewisham.
We’re looking for an experienced Desktop Support - Site Lead to efficiently manage site operations, act as a liaison with headquarters, and enhance site functionality. The ideal candidate is personable, passionate about problem-solving with technology, and enjoys daily interaction. Responsibilities include resolving device issues, prioritizing customer satisfaction, and providing user training. Strong customer rapport is crucial for success.

• Lead and coordinate IT service delivery, taking ownership of day-to-day technology issues and engaging with client site leadership to keep them informed.
• Build personable relationships with end-users, seeking feedback and continuously improving service.
• Present monthly IT operations reports and ensure documentation, processes, and procedures are always up to date.
• Identify gaps where no process exists and collaborate with colleagues to design and implement improvements.
• Support IT operations across offices, including meeting room technology checks, event technology, new office/AV/Internet setups, and hardware/software management.
• Manage IT hardware ordering, software licensing, and quote approvals in consultation with relevant teams.
• Partner with People & Culture to deliver end-to-end employee technology lifecycle, from onboarding and workstation setup to offboarding.
• Mentor junior team members and assist the Operations team with IT-related projects and initiatives.