Desktop Support Operations Assistant at Heritage Auctions

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Maintenance, Inventory Management, System Imaging, System Backup, Physical Cleaning, Peripheral Stock Evaluation, Ticket Responses, Tier 1 Support, Auditing Equipment, SOP Creation, Hardware Kit Preparation, Employee Onboarding, Physical Technology Projects

Industry

Retail Luxury Goods and Jewelry

Description

Description About Heritage Auctions Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and collaborate. SUMMARY: A Desktop Ops Assistant provides operational support to the Desktop Support team, handling routine projects and procedures related to computer hardware maintenance and inventory, office organization and cleanliness, and physical technology projects on-site. LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane BENEFITS: Medical, Dental, Vision coverage Paid time off 401k savings plans Onsite gym with access to a personal trainer COMPENSATION: Commensurate based on experience. DUTIES AND RESPONSIBILITIES: Maintain inventory of in-stock computer systems, including performing system imaging, system backup, physical cleaning, and preparation for computer retirement. Regularly evaluate peripheral stock in the department office, ensuring all hardware is in its prescribed place, and maintain a minimum stock for necessary items. Periodically assist with ticket responses at the tier 1 level, escalating any unresolved issues to Desktop Support Technicians. Frequently audit remote auction and trade show equipment. Create and maintain SOP documents for internal procedures. Prepare hardware kits and packages for employee onboarding and verify new employee work environments are set up with the necessary technology (in tandem with Desktop Support Technicians) Other duties as required. Requirements The Desktop Ops Technician will lift items of around 50 lbs. regularly. This role is an on-site role. Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE

Responsibilities

The Desktop Ops Assistant provides operational support to the Desktop Support team by managing routine projects related to computer hardware maintenance, inventory tracking, and physical technology setup on-site. Key duties include maintaining stock levels, performing system imaging and retirement procedures, and assisting with Tier 1 ticket responses.