ABILITIES:

• Strong knowledge of desktop hardware
• Strong knowledge in technically supporting Windows PC systems
• Strong knowledge in working with Microsoft Office Suite
• Good understanding of LAN/WAN networking infrastructure
• Connectivity and troubleshooting (including TCP/IP), Active Directory, DHCP, networking
• Knowledge of PLC and Control Systems an asset
• Ability to manage and own the service ticket process
• Excellent customer service skills with a positive attitude
• Strong attention to detail
• Must be able to work in a very busy environment with minimal supervision
• Able to work well independently as well as being a strong team member
• Ability to multi-task and prioritize
• Must have excellent interpersonal and communication skills (written and verbal)
• Must be available to travel to all locations within corporate WAN (Ontario and USA)
• Ability to lift up to 30 lbs

REQUIRED EDUCATION/EXPERIENCE:

• Post-secondary degree or diploma in a related discipline
• Microsoft Certified Desktop Support Technician /CompTIA A+ or equivalent is an asset
• Valid G License

• Ownership of Install/Move/Add/Change process as it pertains to desktop pc’s/peripherals and cellular devices
• Ownership of Labelview and Zebra printing systems
• Provide remote and in-person support to employees
• Technical installations, troubleshooting and technical configuration
• Create and place service tickets and document issues and resolutions for future use, IT Work Order System (Manage Engine ServiceDesk Plus)
• Take appropriate action to efficiently resolve and repair technical issues
• Assistance with technology improvements
• Schedule and perform regular maintenance
• Manage and monitor internal assets to ensure accurate inventory records
• Flexibility to provide off-hours support periodically
• Share on-call duties on a rotation basis - cellular phone will be provided
• Must adhere to all corporate Internal Controls policies under Bill 198