Desktop Support Professional at Percepta South Africa

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Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

60000.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, IT Service, Executive Support, MacOS, Windows, Troubleshooting, Configuration, Microsoft 365, Outlook, Teams, Conferencing Technologies, Interpersonal Skills, Communication Skills, Ticketing Systems, ServiceNow, High-Pressure Environments

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Mac Desktop Support Professional working onsite in Greenwood Village, Colorado, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll Be Doing As a Desktop Support Professional Technician, you will serve as a dedicated Executive IT Liaison, delivering high-touch, white-glove support to the Executive Leadership Team (ELT) at our Greenwood Village, CO office. Your role will involve providing expert-level assistance across both Mac and Microsoft platforms, ensuring seamless technology experiences for senior leaders. Strong communication skills and the ability to offer after-hours support when needed are essential to success in this position. You will report to the Desktop Support Manager. During a Typical Day, You’ll Provide real-time, on-site technical support to ELT members for both Mac and Windows environments Serve as the primary liaison between ELT members, Executive Assistants (EAs), and IT support teams Translate executive-reported issues into accurate service tickets and ensure timely resolution Own the lifecycle of executive support tickets including creation, documentation, and closure Deliver structured onboarding support for new executive hires, ensuring a seamless technology experience Maintain a proactive presence in the executive area to anticipate and resolve issues before they escalate What You Bring to the Role 5+ years of experience in desktop support or IT service roles, with a focus on executive or VIP support Expertise in both macOS and Windows operating systems, including troubleshooting and configuration Strong knowledge of Microsoft 365, Outlook, Teams, and conferencing technologies (Zoom, WebEx, etc.) Excellent interpersonal and communication skills, with the ability to interact confidently with senior executives Proven ability to manage multiple priorities and respond quickly in high-pressure environments Experience with ticketing systems such as ServiceNow or similar platforms What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Compensation The anticipated range is $55,000 - $60,000/annual. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Responsibilities

As a Desktop Support Professional Technician, you will provide high-touch, white-glove support to the Executive Leadership Team. You will also serve as the primary liaison between ELT members and IT support teams, ensuring timely resolution of technical issues.