Desktop Support Senior Associate - Helpdesk

at  NTTData

Req ID: 302712
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Senior Associate - Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA).

• Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. • Answers the help desk line and responds to users’ requests regarding computer systems. • Acknowledges receipt of all user requests within defined service levels. • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. • Maintains user information and documentation. • Participates in ensuring that client requests via the ticketing system are managed to closure.

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please clickhere . For Pay Transparency information, please clickhere

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