Desktop Support Specialist 2 at Dexcom

, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Analytical Skills, Troubleshooting, Customer Focus, Communication, Interpersonal Skills, Windows OS, Microsoft 365, Hardware Diagnostics, Networking Fundamentals, TCP/IP, DNS, DHCP, ITIL Processes, Ticketing Systems

Industry

Medical Equipment Manufacturing

Description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: We’re the IT Desktop Support team at Dexcom Malaysia, the backbone of our IT operations, ensuring every employee stays connected and productive. Our mission is to deliver seamless technology experiences, resolve challenges quickly, and keep the business running smoothly. We thrive on collaboration, problem-solving, and providing exceptional support in a dynamic, fast-paced environment. If you’re passionate about troubleshooting, love working with people, and want to make a real impact, you’ll feel right at home with us! Where you come in: You will: Provide hands-on technical support for desktops, laptops, mobile devices, and peripherals. Deliver on-site IT support for issues within the manufacturing environment to ensure minimal disruption to production. Troubleshoot hardware and software issues to minimize downtime and maintain productivity. Manage user accounts, access permissions, and system configurations in compliance with IT policies. Collaborate with cross-functional teams to resolve escalated technical problems. Maintain accurate documentation of incidents, resolutions, and system changes. Assist in deploying updates, patches, and new technology solutions across the organization. Ensure adherence to security protocols and contribute to continuous improvement initiatives. Draft, review, and enhance Knowledge Base articles related to desktop system configuration, maintenance, and troubleshooting. Perform additional duties as assigned to support team and organizational goals. What makes you successful: You are: A problem-solver with strong analytical and troubleshooting skills. Customer-focused, with excellent communication and interpersonal abilities. You have: Proficiency in Windows OS, Microsoft 365, and common enterprise applications. Experience with hardware diagnostics and repair. Knowledge of networking fundamentals (TCP/IP, DNS, DHCP). Ability to manage multiple priorities in a fast-paced environment. Nice to have: IT certifications such as CompTIA A+, Microsoft Certified Professional, or equivalent. Experience in enterprise-level IT support or manufacturing environments. Familiarity with ITIL processes and ticketing systems. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.

Responsibilities

Provide hands-on technical support for desktops, laptops, mobile devices, and peripherals while ensuring minimal disruption to production. Collaborate with cross-functional teams to resolve escalated technical problems and maintain accurate documentation of incidents and resolutions.