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Desktop Support Specialist 2 at Dexcom
Simpang Ampat, Penang, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Troubleshooting, User Account Management, Analytical Skills, Communication Skills, Interpersonal Skills, Windows OS, Microsoft 365, Hardware Diagnostics, Networking Fundamentals, IT Certifications, ITIL Processes, Ticketing Systems, Problem Solving, Customer Focused, Fast-Paced Environment

Industry

Medical Equipment Manufacturing

Description
Provide hands-on technical support for desktops, laptops, mobile devices, and peripherals. Deliver on-site IT support for issues within the manufacturing environment to ensure minimal disruption to production. Troubleshoot hardware and software issues to minimize downtime and maintain productivity. Manage user accounts, access permissions, and system configurations in compliance with IT policies. Collaborate with cross-functional teams to resolve escalated technical problems. Assist in deploying updates, patches, and new technology solutions across the organization. Ensure adherence to security protocols and contribute to continuous improvement initiatives. Perform additional duties as assigned to support team and organizational goals. A problem-solver with strong analytical and troubleshooting skills. Customer-focused, with excellent communication and interpersonal abilities. Proficiency in Windows OS, Microsoft 365, and common enterprise applications. Experience with hardware diagnostics and repair. Knowledge of networking fundamentals (TCP/IP, DNS, DHCP). Ability to manage multiple priorities in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Professional, or equivalent. Experience in enterprise-level IT support or manufacturing environments. Familiarity with ITIL processes and ticketing systems.
Responsibilities
Provide hands-on technical support for desktops, laptops, mobile devices, and peripherals while ensuring minimal disruption to production. Collaborate with cross-functional teams to resolve escalated technical problems and assist in deploying updates and new technology solutions.