Desktop Support Specialist 3 (Monday - Friday 8am-5pm) at Dexcom

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, User Support, Documentation, Project Management, Network Connectivity, Data Integrity, File System Security, Hardware Solutions, Software Solutions, Encryption, Patching, Virus Protection, Backup, Change Control, Compliance

Industry

Medical Equipment Manufacturing

Description

Essential Duties and Responsibilities may include the following depending on team rotation between the Advanced Support Team and Desk Side Support Team: Does install, configuration, and deploy of desktop systems, workstations, laptops, mobile devices, printers and copiers to support and improve the end-user environment. Maintains user accounts, data integrity and file system security for the desktop environment following company processes. Recommends hardware and software solutions, including new acquisitions and upgrades. Ensures encryption, patching, virus protection and backup of end-points. Troubleshoots routine and more advanced problems with end-user computer equipment and network connectivity. Provides end-user support in person, via chat, with remote support tools, and by telephone. Provides support to the Service Desk Team including feedback and process improvement. Functions as an escalation point for incoming incidents, problems or requests. Communicates highly technical information to both technical and nontechnical personnel. Drafts, reviews, improves and approves documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems. Shows aptitude, initiative and follow through, and has strong project management skills. Adheres to Change Control Processes and Procedures. Accurately documents and communicates system failures, repairs, installations, or changes. Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards. Assumes and performs other duties as assigned. CompTIA A+, Network+, HDI Desktop Support Technician (HDI-DST) and/or Microsoft MCP certifications. Associate's degree or equivalent from a two-year College, technical school or equivalent experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. to over 100 lbs. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

The Desktop Support Specialist is responsible for installing, configuring, and deploying desktop systems and providing end-user support. They troubleshoot issues, maintain user accounts, and ensure compliance with security and regulatory standards.