We are in search of a Senior Desktop Support Specialist to provide support. This is an onsite position at our corporate headquarters in Allentown, Pennsylvania.

PHYSICAL REQUIREMENTS

• This is an on-site role requiring presence at our Allentown office location
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
  Job Type: Full-time
  Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Provide advanced troubleshooting and support for desktop hardware, software, and network issues
• Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Develop and implement desktop management policies and procedures
• Ensure timely resolution of escalated technical issues
• Lead and mentor a team of desktop support specialists
• Coordinate and oversee daily support operations
• Conduct regular team meetings and training sessions to enhance team performance
• Collaborate with other IT teams to ensure cohesive and efficient IT operations.
• Plan and execute desktop support projects, including hardware and software rollouts
• Monitor and report on project progress, ensuring alignment with organizational goals
• Liaise with vendors and suppliers for procurement and support services