EDUCATION REQUIREMENTS

A baccalaureate degree in Information Technology or related area.
OR
A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.

EXPERIENCE REQUIREMENTS

• At least three (3) years of full-time experience in computer repair, maintenance and installation.
• Strong customer service and organizational skills.
• Excellent oral and written skills in order to effectively communicate with clients and superiors.
• Ability to identify problem trends based on phone call volume and online ticketing system entries.
• Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
• Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

LICENSING AND CERTIFICATION REQUIREMENTS

Certifications preferred: A+ / Network+ / Security+ / Apple Certs

COMPUTER SKILLS

Must have excellent troubleshooting skills with Hardware and software
Advanced knowledge of all Windows and Apple Operating Systems
Advanced knowledge supporting and troubleshooting Microsoft 365.
Advanced knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.
Advanced understanding of networking and familiarity with TCP/IP and DHCP.
Advanced knowledge of Active Directory and basic AD administration (User and Group management).
Hands-on experience working with an ITSM/ticketing system (ServiceNow preferred).

Please refer the Job description for details