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Desktop Support Specialist - ITS-Operations (Angleton) at University of Texas Medical Branch (UTMB)

Angleton, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Desktop Computers, Thin Clients, Applications, PC Hardware, Software, Windows 11, Office 365, OneDrive, Mac OS, Laptop Hardware, Troubleshooting, Customer Assistance, Remote Access Tools, Printer Issues, Hardware Troubleshooting

Industry

Higher Education

Description

Minimum Qualifications: Associate's degree or equivalent in a related field, and no experience required. Job Summary: Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology. Job Duties: Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance. Interact with application software and operating systems to diagnose and resolve unique non-recurring problems. Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines Troubleshoot issues to resolve basic technical problems with desktop computing equipment. Troubleshoot printer issue calls. Provide customer assistance using directory services and remote access tools. Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers. Adheres to internal controls and reporting structure. Knowledge/Skills/Abilities: Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, PC, and Laptop Hardware in an enterprise environment. Salary Range: Actual salary commensurate with experience. Work Schedule: On-site, Monday through Friday, 8 am to 5 pm, and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Responsibilities

Provides entry-level technical support for desktop computers and related technology. Responds to requests and problems, ensuring optimal workstation performance.