Potpourri Group Inc. (PGI) was founded in 1963 with a single consumer catalog. Over the years, we have expanded through both internal innovation and strategic acquisitions, evolving into one of America’s most successful multi-brand direct-to-consumer merchants. Today, we proudly serve millions of customers annually.
At PGI, we seek individuals with unique talents, skills, and, most importantly, passion. Our team members are enthusiastic professionals who love what they do, arriving each day ready to dive in and contribute. They take initiative, take pride in their work, and are trusted to work independently while embracing teamwork. Collaboration is at our core - employees readily share ideas, offer support, and contribute to a positive, dynamic workplace.
PGI fosters a collaborative, team-oriented culture driven by an entrepreneurial spirit. We encourage creativity, innovation, and out-of-the-box thinking. Great ideas come to life not only in formal meetings but also through brainstorming sessions, casual conversations, and spontaneous discussions. While the workload is demanding, deadlines are tight, and critical projects are always in motion, our team pulls together to make things happen - because we care. At PGI, colleagues become more than co-workers; they become part of a community. For us, this is more than just a job - it’s a passion, a purpose, and a career.
We are currently seeking a Desktop Support Specialist who support the IT department by assisting internal customers with their desktop needs. This will include, but is not limited to, setting up, configuring and maintaining desktop computers, software and peripherals. Day-to-day activities include supporting end users with any problems they encounter (software/hardware issues, security-related issues, etc.) and providing training for any new IT related products or services introduced by the company.

EXPERIENCE REQUIREMENTS:

• Basic understanding of TCP/IP networking.
• Ability to install, configure, maintain and troubleshoot Microsoft Windows 10/11 and prior, including M365 applications.
• Understanding of Anti-Virus, EDR/MDR
• Understanding of MS Active Directory, MS Entra, VMware
• Must have excellent verbal communication skills with both technical and non-technical customers
• A+ Certification preferred
• Experience with ServiceNow a plus
• Must be able to lift up to 50 lbs. (i.e., paper stock, hardware, other supplies, etc.)
• Requires extended periods of time on feet (standing and/or walking).
• Occasional travel to other local MA facility for support, training, meetings, etc.
• Overtime and after hours’ work may be required during critical and projects/upgrades.

• Set up, configure and maintain desktops and peripherals.
• Act as front line of support for end-user community
• Configure and support network connections to supported devices.
• Research, download and evaluate software that may benefit the company.
• Monitor and maintain software updates for all desktop users.
• Assist with Technical Services projects.
• Other duties assigned as required.