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Desktop Support Specialist at Temple University Health System

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Tier 2 Support, Hardware Maintenance, Software Installation, Troubleshooting, End-User Assistance, Help Desk System Documentation, Windows Operating Systems, Terminal Hardware, Controller Hardware, Emulation Software

Industry

Hospitals and Health Care

Description

Provides a single point of contact for end-users to receive Tier 2 support and maintenance within the organization's desktop computing environment. Responsible for installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Maintains and documents all work in the automated Help Desk system. Works collaboratively with all aspects of information technology and customer departments. Education High School Diploma or Equivalent Required Bachelor's Degree in Computer Science, Information Technology, or related field Preferred Experience 2 years experience with personal computer software / hardware configuration and support Required 2 years experience with Windows operating systems, terminal hardware, controller hardware and software, and emulation software Preferred General Experience in a hospital environment Preferred Licenses

Responsibilities

This role serves as the primary contact for end-users, providing Tier 2 support and maintenance for the organization's desktop computing environment. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, mobile devices, peripherals, and applications while documenting all work in the Help Desk system.