Looking for a role where your day-to-day work keeps systems running and daily operations on track? In this position, you’ll play a key part in maintaining and improving the reliability of our IT environment – with room to grow your technical skills along the way.

WHY SHOULD I APPLY FOR A JOB AT TOPCON HEALTHCARE SOLUTIONS?

You can come here as you are. We appreciate all personality types and truly believe that a good team consists of a wide range of different, unique characters. Our team of over 120 professionals in Finland has a relaxed atmosphere, and we think that a bit of humour makes work a lot easier.
You’ll have the chance to do meaningful work - shaping the future with innovative technology and creating solutions that make a difference. With a global work environment, you’ll connect with colleagues and ideas from around the world, bringing fresh perspectives and opportunities for development.
We equip you with excellent tools, inspiring spaces, and a team that supports you every step of the way. On top of that, you’ll enjoy benefits like a lunch allowance, sports, massage and culture vouchers, and leisure-time insurance, and an education benefit to support your professional development.
If this sounds like the kind of workplace you’ve been looking for, we’d love to hear from you.

WHAT DO YOU EXPECT FROM ME?

You enjoy solving problems, helping others, and keeping things running smoothly. If you’re technically skilled, service-minded, and ready to take ownership of daily IT support tasks, this could be the right role for you.

We’re looking for someone with:

• Good understanding of Windows, macOS, and Linux operating systems
• A+ certification is highly desirable
• Fundamental knowledge of a shell scripting language (e.g. batch, bash, PowerShell)
• Fundamental knowledge of networking principles
• Good understanding of customer needs and business requirements
• Detail-oriented and proactive in following up to ensure customer satisfaction
• Strong skills in record keeping and documentation
• Ability to multi-task and prioritize work according to deadlines and business impact
• Excellent troubleshooting skills
• Strong communication skills; professional, approachable, and clear in interaction

• Triage incoming requests to the Global IT Service Desk
• Provide primary support to internal staff both locally and remotely
• Manage lifecycles of PCs, mobile devices, and conference room equipment
• Administrate user profiles and access across Entra ID, as well as a variety of SaaS platforms and infrastructurePerform regular audits of licensed service user engagemen