Desktop Support Technician - Cary, NC at NTT DATA

Cary, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Customer Service, Windows Operating System, Hardware Installation, Preventative Maintenance, Software Diagnosis, Network Issues, ITSM Tools, Documentation, Mobile Devices, Printers, Scanners, A+ Certification, Client Service Skills, General Office Requirements

Industry

IT Services and IT Consulting

Description

Req ID: 313296 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Cary, NC to join our team in Cary, North Carolina (US-NC), United States (US). Role Responsibilities: Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Diagnose and resolve software issues, operating system issues, and network issues Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes Required Qualifications: • 3+ years desktop and/or deskside experience • High School Diploma or equivalent • Must have reliable personal transportation (Automobile) • Ability to physically perform general office requirements (ability to lift 50lbs) Highly Preferred Skills: • High School Diploma or equivalent • Undergraduate degree or some college coursework preferred • Strong knowledge of Windows operating system environment • Solid client service skills • A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required • Ability to physically perform general office requirements • Must be able to perform essential responsibilities with or without reasonable accommodations • Travel will be minimal and on an exception basis only About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

The Desktop Support Technician will install, upgrade, support, and troubleshoot computer hardware and software issues. They will interact with end users to identify IT issues and provide timely updates on their progress.