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Desktop Support Technician - Cary, NC at NTT DATA

Cary, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Preventative Maintenance, Software Diagnosis, Operating System Issues, Network Issues, Customer Satisfaction, ITSM Tools, Documentation, A+ Certification, Mobile Devices, Printers, Scanners, End User Interaction, Incident Management, Request Management

Industry

IT Services and IT Consulting

Description

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Diagnose and resolve software issues, operating system issues, and network issues Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes High School Diploma or equivalent Ability to physically perform general office requirements (ability to lift 50lbs) High School Diploma or equivalent A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required Must be able to perform essential responsibilities with or without reasonable accommodations Significant travel including overnight domestic or international trips may be required

Responsibilities

The Desktop Support Technician will install, upgrade, support, and troubleshoot computer hardware and software issues. They will interact with end users to identify IT issues and provide timely updates on their resolutions.