Desktop Support Technician at Colville, Inc.

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing System Management, Hardware Repair, Software Troubleshooting, Hardware Troubleshooting, Equipment Deployment, Asset Management, Inventory Tracking, System Backups, Recovery Procedures, Security Tasks, Network Troubleshooting, In Person Support, Data Transfer, Process Documentation, IT Workflow Support, Windows Operating System

Industry

Oil and Gas

Description

Desktop Support Technician Join the Colville Team Looking for more than just another IT job? At Colville, you’ll take on real challenges, support critical operations across Alaska, and be part of a team that values skill, reliability, and getting the job done right. Are you a hands-on problem solver who thrives in a fast paced, people focused environment? We are looking for a Desktop Support Technician who is ready to bring technical expertise and energy to a team that keeps our operations running smoothly every day. At Colville, you are not just another employee. You are part of a team that supports essential operations in some of the most unique environments in Alaska. We take pride in our work, support each other, and provide opportunities to grow your skills in a dynamic and rewarding setting. What You’ll Do In this role, you will be the go to expert for keeping systems running and users supported. Your day to day will include: • Managing and tracking work through a ticketing system • Repairing, testing, imaging, and maintaining desktops, laptops, printers, and related hardware • Troubleshooting software, hardware, and peripheral issues • Setting up, configuring, and deploying new equipment • Supporting asset management and inventory tracking • Installing, moving, adding, and changing hardware and software • Ensuring timely follow up and resolution of support tickets • Assisting with server maintenance, upgrades, and patching • Performing backups, recovery procedures, and security tasks • Diagnosing and reporting outages of critical systems • Assisting with network troubleshooting and physical network maintenance • Providing in person technical support to end users • Backing up and transferring user data • Helping improve and document IT processes • Supporting IT team workflows, escalations, and ongoing operations • Traveling occasionally to Colville locations including Anchorage, Fairbanks, Prudhoe Bay, and Valdez What You Bring We are looking for someone who combines strong technical skills with a great attitude and customer focus: • 3 to 5 plus years of experience supporting PC hardware and software • Strong troubleshooting skills beyond basic desktop support • Experience with hardware repair including motherboards, RAM, hard drives, and CPUs • Solid understanding of Windows operating system issues including blue screens, Outlook, and network printers • Basic network troubleshooting skills and ability to support infrastructure as smart hands • Experience working in an enterprise environment, manufacturing experience is a plus • Strong written communication and documentation skills • Ability to manage multiple tasks and work independently • A positive, high energy approach to problem solving and customer service • Professional, team oriented mindset with a process driven approach Why Colville? At Colville, we operate in some of the most unique and challenging environments, and we do it with a team that is dependable, skilled, and proud of the work we do. You will have the opportunity to work across multiple locations, build valuable experience, and be part of a company that values hard work, accountability, and growth. Comprehensive Benefits We offer medical, dental, and vision coverage, a generous employer HSA contribution, company profit sharing, and a competitive 401(k) retirement match. Colville also provides access to disability and life insurance so you can focus on your work with peace of mind. This job description is not intended to be a complete list of all duties and responsibilities. Responsibilities may change based on business needs. Equal Opportunity Employer Colville, Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Responsibilities

The technician will serve as the primary expert for maintaining systems and supporting users by managing work through a ticketing system, repairing and maintaining hardware, and troubleshooting software and peripheral issues. Daily tasks also involve setting up new equipment, assisting with server maintenance and patching, performing backups, and providing in-person technical assistance.