FUTURE OPPORTUNITIES

We are currently sourcing interested individuals for potential future position. You must have the right to work in United States. If you’d like to be considered for upcoming opportunities, please express your interest, and we’ll keep you informed. We are an equal opportunity employer.
As the On-site Desktop Support Technician, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.
Our client is looking for candidates who are passionate about technology and increasing their existing knowledge, who can work off their own initiative whilst delivering exceptional customer service.

WHAT Y’ALL NEED:

• 3+ years of strong experience providing Desktop Support or Field Services which includes troubleshooting hardware, software, connectivity, and operating system issues.
• Resolving issues without impacting / violating the hardware warranty or customer security compliance requirements.
• L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Good understanding of and experience with O365, SCCM, Skype, Teams, VPN, mobile devices, Active Directory, networking, and remote support tools.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction-based activities at sites.
• Experience of ticketing tools (ServiceNow / Remedy etc.)
  This role is working days & Hours: Monday - Friday from 8:00am to 5:00pm
  ESP offer competitive salary, health & medical benefits, life assurance and access to ongoing training and career development.
  ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for an On-site Desktop Support Technician based at Downtown Chicago.
  We are hiring immediately and ensure a rapid process and response. Apply now and a member of our talent acquisition function will be in touch to guide you through the process.
  ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws

Please refer the Job description for details