Desktop Support Technician at EOS

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, End User Experience, Service Delivery, Compliance, Windows 10, Microsoft Suite, Networking, Analytical Skills, Communication Skills, Security Standards, Application Management, Patching, Upgrading, High-Pressure Environment, Japanese Language

Industry

IT Services and IT Consulting

Description

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU’LL DO: Deliver superior End User Experience while ensuring a managed, secure End User environment. Support various LOB users through direct end user support or through projects that deliver changes to the end user environment. Assist Service Delivery team in keeping desktops in compliance with Bank standards. Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment. Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate. Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency. Assist with patching and upgrading end user devices. Address quality and schedule conflicts Rotating shift within the supporting hours from 06:30 - 19:00 Availability for ad-hoc work after hours and on weekends where necessary Ability to work in a high-pressure, fast moving environment. WHAT YOU NEED TO SUCCEED: At least 5 years' experience in all phases of desktop operating system support, implementation, and maintenance, in the financial sector Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments. Knowledge of Desktop Services, security and access standards and practices Basic understanding of networking and server technologies Proficient in supporting a Windows 10 desktop environment & Microsoft suite of applications. Good communication skills and strong analytical skills Languages - English required plus a good command of Japanese language. (Business Level) EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit. #LI-AL1 #LI-Onsite #IND

Responsibilities

Deliver superior end user experience while ensuring a managed, secure end user environment. Support various line of business users through direct end user support and assist in keeping desktops in compliance with standards.