Desktop Support Technician at Episcopal SeniorLife Communities

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Analytic Skills, Diagnostic Skills, Communication, PC Support, Active Directory, Windows Operating Systems, Ticketing System, Firewall, Anti-virus, Encryption, VPN, VoIP, EMR Configuration, Hardware Procurement, Network Hardware

Industry

Hospitals and Health Care

Description

Description JOB SUMMARY: The Helpdesk Technicians ensures the stable operation of the Episcopal SeniorLife Communities’ end-user computers. This includes maintaining our asset database, monitoring, and maintaining end-user devices, and answering support requests and questions sent to the IT department. This person works with program staff to analyze and resolve end user hardware and software computer needs in an effective and cost-efficient manner. The Helpdesk Technicians works with management and staff to assess needs for and provide end user training. POSITION REPORTS TO: Information Technology Manager ESSENTIAL JOB FUNCTIONS Responsible for the resolution, documentation, and follow-through on all IT related tickets through ticketing system. Maintain operations of all end-user devices, e.g., desktop, laptop computers, kiosks, cell phones, time clocks, monitors, and their associated hardware and software. Maintain operations of security solutions, including firewall, anti-virus, and encryption systems. Coordinate installation, configuration, and maintenance of end user workstation hardware, software, and peripheral devices. Diagnose and resolve performance, connectivity, and related network problems, including hardware, software, user access, VPN, VolP phone system and wireless networks. Maintain device and software asset inventories, including related documentation and technical specifications of equipment and applications. Assist manager in identifying devices needing replacement, acquiring new devices, imaging, and deploying new devices as needed. Run queries and/or reports in various applications in support of department needs. Work with EMR vendors and ESLC department teams to maintain the EMR configuration. Identify and create end-user education material and conduct training sessions as needed. Assist with research on products, services, protocols, and standards in support of hardware procurement. Assist with planning, developing, installing, configuring, maintaining, supporting, and optimizing all existing and new network hardware, software and communication links as needed. On call support required for one week each month. Flex hours based on department needs. Additional activities as assigned. May require interaction with Residents of ESLC. All other duties as assigned. Requirements QUALIFICATIONS: Strong troubleshooting, analytic and diagnostic skills along with effective communication abilities. Strong technical skills with PCs. Ability to learn and support new applications. Ability to conceptualize technical problems via phone. On-call availability. Demonstrated emotional control under stress and keeping a positive attitude when dealing with customers. Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors, and the general public. Must have a valid NYS driver’s license. EDUCATION: Associate’s degree in computer science or other related field; or equivalent work experience. A+ and Network+ are recommended EXPERIENCE: One or more years of related experience required. Must be familiar with Microsoft Active Directory and Windows operating systems. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job require occasional walking and standing. Must be able to occasionally lift loads of thirty pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Responsibilities

The technician is responsible for resolving, documenting, and following up on all IT-related tickets while maintaining the operation of all end-user devices, including desktops, laptops, and security solutions like firewalls and anti-virus systems. This role also involves coordinating hardware and software installations, diagnosing network problems, and maintaining asset inventories.