Work From Office

What We Offer:

• Personalized Coaching and Specialized Training and Development Sessions
• Competitive Salary
• Tuition & Day Care Reimbursement
• Medical, Life, Vision, and Dental Insurance
• 401k Matching Program
• Supplemental Insurances
• Casual Dress Code
• Community Involvement Opportunities
• Paid Time Off
• Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing (Responsibilities):

• Identify, research and resolve all technical issues
• Perform workstation hardware diagnostics and repairs
• Add and modify users in Active Directory and Microsoft Exchange Server
• Troubleshoot third party applications
• Troubleshoot user profile issues
• Troubleshoot performance issues
• Troubleshoot printing issues
• Configure, network and share printers
• Print server management
• Manage users in hosted services (ie: Office 365)
• Configure wireless access points and troubleshoot wireless connectivity
• Know how to install routers, switches, and access points at customer location
• Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
• Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
• Troubleshoot file permissions issues
• Troubleshoot performance issues that affect user experience
• Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

What We Expect You To Have:

• Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
• Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
• Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
• Must complete A+ certification within 3 months of employment.

• Identify, research and resolve all technical issues
• Perform workstation hardware diagnostics and repairs
• Add and modify users in Active Directory and Microsoft Exchange Server
• Troubleshoot third party applications
• Troubleshoot user profile issues
• Troubleshoot performance issues
• Troubleshoot printing issues
• Configure, network and share printers
• Print server management
• Manage users in hosted services (ie: Office 365)
• Configure wireless access points and troubleshoot wireless connectivity
• Know how to install routers, switches, and access points at customer location
• Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
• Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
• Troubleshoot file permissions issues
• Troubleshoot performance issues that affect user experience
• Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution