Desktop Support Technician at Evergen

West Lafayette, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Software Troubleshooting, Hardware Support, Active Directory, Help Desk Support, IT Service Desk, Inventory Management

Industry

Medical Equipment Manufacturing

Description

Location: On-site at 1425 Innovation Place, West Lafayette, IN Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ. Read more about this change and Evergen’s commitment to advancing regenerative medicine here: https://lnkd.in/eMSfVJkM [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Flnkd.in%2FeMSfVJkM%25C2%25A0&data=05%7C02%7Cmbryant%40rtix.com%7C30e73d12e27241f10e1d08dd34b44951%7Ca2634573845f4a629ae39abc3005b6d4%7C0%7C0%7C638724671112434886%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=sg%2BZ8%2FBy27OhYFADAZd0qteD60A2y6K2NMxFCndUUa0%3D&reserved=0]; RESPONSIBILITIES * Provides software and hardware support to all on-site and remote employees with a high level of customer service * Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers * Troubleshoots and resolves all hardware and software problems pertaining to company devices * Installs and supports licensed and internal software and hardware * Provides access to systems and software through Active Directory accounts * Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service * Accurately records, updates, and documents requests using the IT service desk system * Maintains inventory of devices provided by the company with a high degree of accuracy * Provides additional support for various IT projects * Other duties as assigned REQUIREMENTS Education * High School Diploma or equivalent Experience * 0-3 years of experience in desktop support Certification * A+ or MCP certification preferred Skills * Strong verbal and written communication skills. * Computer software and system troubleshooting * Customer Service * Problem solving methodologies Travel N/A SAFETY Physical Requirement * Move or lift objects up to 25 pounds * Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays * Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.) Working environment Onsite: Office environment with assigned workstation This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses. #LI-onsite

Responsibilities

The Desktop Support Technician provides software and hardware support to on-site and remote employees, ensuring a high level of customer service. Responsibilities include troubleshooting issues, setting up devices, and managing help desk requests.