Zachary Piper Solutions is seeking TS/SCI FSP cleared Desktop Support Technician to support a restricted cloud based program in Reston, VA. The Desktop Support Technician will be responsible for providing tier I and or II desktop support for the customer and end-users in a 24x7 operation environment.
Location: Reston, VA
Shifts: Day Shift, Swing Shift, Night Shift

QUALIFICATIONS:

• Active Top Secret - SCI clearance with Full Scope Polygraph
• Interest and willingness to learn technical support duties
• Experience working in Linux and or Windows environments

DESIRED SKILLS:

• Experience with help desk or desktop support related duties such as troubleshoot support for hardware
• Desire to have exposure to the MS Azure Cloud

• Provide technical support to the customer and end-users in regards to technical issues
• Provide troubleshooting, patching, configuration, remediation support to computer hardware, and software applications
• Handle ticketing system to track issues and document completion of tasks