Desktop Support Technician at GDR Group

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Windows, Mac, Active Directory, VPN, Google Workspace, MS Office, Mobile Device Management, Communication, Teamwork, Conflict Resolution, Attention to Detail, Self-Starter, Process Follow-Through

Industry

IT Services and IT Consulting

Description

Description We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. Job Title: Desktop Support Technician Location: Primary assignment at a designated client site located in Colorado Springs, CO This role may support additional nearby client locations within the same city or region, as needed by the business. Schedule: Monday–Friday; 8am - 5pm Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. Key Responsibilities Technical Support •Provide timely support for hardware and software issues for both Windows and Mac environments •Troubleshoot remotely using VNC and KVM switch •Reimage systems, install OS and standard software (onsite and remote) •Coordinate warranty support with Dell and schedule onsite service when needed •Resolve common technical issues, including: Network connectivity System crashes/blue screens Printing problems Virus removal •Basic administration and troubleshooting of: DHCP / DNS Active Directory VPN and remote access tools Windows domain account issues Wireless connectivity and hotspots •Collaborate with the network team on basic troubleshooting tasks •Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom •Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures Customer Service •Deliver prompt and courteous user support via: Wolken ticketing system (incident resolution and device lifecycle tasks) Google Chat and Gmail (Outlook familiarity is a plus) Zoom Calling and Zoom video conferencing •Maintain a positive user experience with clear communication and professionalism Asset & Inventory Management •Maintain accurate records of hardware assets •Ensure timely deployment, collection, and tracking of end-user devices Special Projects & Additional Duties •Assist with software and process testing and validation •Create clear, user-friendly technical documentation •Provide 1:1 or group technical training (remote or in-person) •Support office signage placement and daily ticket review/assignment tasks •May require occasional travel to other office locations Work Schedule & Benefits •Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch) •No weekend or after-hours support expected (exceptions for special projects) •Benefits include: Paid holidays, vacation, and sick leave 401(k) plan Medical, dental, and vision insurance Structured onboarding and training Modern workspaces and innovative technology Supportive, team-oriented culture with strong work-life balance Work Location Flexibility •This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it. Travel Expectations •Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions. Requirements Qualifications 1–2+ years in a desktop support or corporate helpdesk environment preferred Technically inclined and eager to learn new tools and platforms Clear and concise communicator with the ability to explain technical concepts to non-technical users Familiar with Windows 10/11; Mac OS experience is a plus Skilled in teamwork and conflict resolution in a professional setting Self-starter with strong follow-through and attention to process Able to work independently while following team procedures and protocols

Responsibilities

The Desktop Support Technician will provide timely support for hardware and software issues in both Windows and Mac environments while ensuring a positive user experience. Responsibilities include troubleshooting, asset management, and delivering customer service through various communication channels.