Desktop Support Technician II at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

37.38

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Windows Support, Microsoft Office, Software Installation, Active Directory, Printer Support, Peripheral Maintenance, Communication Skills, Customer Service, Documentation, Project Management, Process Improvement, Equipment Handling, Macintosh Support, Independence, Prioritization

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Desktop Support Technician II in the United States. This role is focused on providing technical support and deployment services for end-user devices, including desktops, laptops, and peripherals. You will troubleshoot hardware and software issues, perform system upgrades, and support both remote and on-site users in a dynamic enterprise environment. The position involves configuring new devices, managing deployments, maintaining technical documentation, and assisting with short-term projects such as equipment moves or server installations. Strong communication skills and a customer-focused approach are essential, as you will regularly interact with colleagues and clients. You will have opportunities to contribute to process improvements and support technology initiatives across multiple office and data center environments. Physical ability to handle equipment and flexibility to occasionally work outside standard hours is required. \n Accountabilities Provide moderately complex technical support and troubleshooting for desktop and laptop systems, software, and peripherals. Deploy, upgrade, and configure computer hardware and operating systems, ensuring proper installation and functionality. Perform remote support, including diagnostics and issue resolution on end-user devices. Maintain and update technical and user documentation, supporting knowledge management and training initiatives. Assist with short-term projects such as equipment moves, server deployments, and office hardware installations. Communicate status updates to customers and coordinate with project management resources. Research and recommend improvements to end-user devices, software, and IT processes. Requirements High school diploma required; AA or IT-related degree strongly preferred. 3–5 years of experience providing Windows desktop and laptop support in a professional enterprise environment. Proficiency in Microsoft Office, software installations, upgrades, and troubleshooting. Experience with ticketing systems and tools such as Active Directory. Familiarity with printer support, peripheral maintenance, and standard IT equipment. Excellent verbal, written, and interpersonal communication skills. Ability to work independently and manage multiple priorities with minimal supervision. Certifications such as A+, MCP, or MCDST are strongly desired. Experience in Macintosh environments is a plus. Benefits Hourly pay range: $30.59 – $37.38. Comprehensive medical, dental, and vision insurance. 401(k) plan with company contribution. Short-term and long-term disability coverage, basic life insurance. Paid holidays and accrual of up to 112 hours PTO per year. Paid volunteer time and additional state-mandated sick leave. Opportunity to work in a professional office, warehouse, and data center environments. \n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Provide technical support and deployment services for end-user devices, including troubleshooting hardware and software issues. Assist with short-term projects and maintain technical documentation while supporting both remote and on-site users.