Desktop Support Technician II at SEAKR Engineering

Greenwood Village, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

32.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Technical Support, Troubleshooting, Microsoft Windows, Microsoft Office, Active Directory, Group Policies, Customer Service, Communication, RedHat Linux, Scripting Languages, OS Imaging, Remote Support Tools, Support Ticketing Systems, Problem-Solving, Inventory Management

Industry

Space Research and Technology

Description

Company Description Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space. Job Description Our company is seeking a highly skilled Desktop Support Level II technician to join our team. As a Desktop Support Level II technician, you will be responsible for providing technical support to our internal customers in a fast paced, demanding environment. The ideal candidate must have experience in support ticketing systems and possess strong technical skills in desktop support in a mixed OS environment Responsibilities: Provide technical support to employees for desktop hardware, software, and network-related issues. Install, configure, and troubleshoot desktops, laptops, and peripherals Maintain inventory of workstation hardware and software. Maintain and update desktop operating systems and software Manage and resolve support tickets in a timely and efficient manner Collaborate with other IT teams to resolve issues and implement solutions Assist with the maintenance and administration of the desktop environment Provide excellent customer service and communication to end-users Provide training to employees on new desktop software and hardware. Maintain documentation of desktop hardware, software, and network configurations. Qualifications Required Skills: 2-3 years of experience in desktop support Experience with support ticketing systems Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite. Understanding of Active Directory and Group Policies Strong troubleshooting and problem-solving skills. Strong written and verbal communication Excellent customer service skills Ability to work independently and as part of a team Desired Skills: Experience with RedHat Linux Knowledge of scripting languages such as Bash, DOS, PowerShell, Perl, and Python Familiarity with unattended installers and OS system imaging CompTIA Certifications including A+, Security+, Linux+ Experience with Remote Support Tools ( Remote Assistance, Bomgar ) Additional Information Compensation: Base pay range is $25-32/hour depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA. SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines. US Citizenship Required Applications will be accepted until 11/21/25

Responsibilities

Provide technical support to employees for desktop hardware, software, and network-related issues. Collaborate with other IT teams to resolve issues and implement solutions.