Desktop Support Technician II - CAM00LC
Company: Worley
Primary Location: USA-LA-Cameron
Other Locations: USA-LA-Lake Charles, USA-LA-Abbeville, USA-LA-Sulfur
Job: Desktop Support
Schedule: Full-time
Employment Type: Employee
Job Level: Experienced
Job Posting: Aug 13, 2025
Unposting Date: Nov 11, 2025
Reporting Manager Title: Director, Digital Operations
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SUMMARY:

Provides day-to-day technical support for all users in a rugged construction/project site environment. Performs troubleshooting, configuration, and setup tasks related to desktop and mobile equipment and ensures digital tools are accessible and functional for field teams.

TECHNICAL/INDUSTRY EXPERIENCE AND QUALIFICATIONS REQUIREMENTS:

• 2+ years IT support experience (deskside or field based).
• Experienced support Apple iPads in business or field environments.
• Working knowledge of Windows 10/11, Office 365, and basic networking.
• Valid drivers license and ability to access rural project site daily (30+ miles from Odessa).
• Comfortable working independently in rugged or outdoor settings.
• Safety awareness and ability to adhere to all site safety protocols.
• ServiceNow (for ticketing and asset management).
• Office 365 and Windows endpoint environments.
• Basic Networking, Ethernet Cabling, Wifi Troubleshooting.
• iPadOS, Apple ID and device deployment protocols.
• Must communicate clearly with field engineers, project managers, craft personnel and multiple IT teams. Provides feedback on system performance and user issues, and documents support tasks regularly/daily.
• Deep familiarity with iPad support in either a field or enterprise setting.
• Strong understanding of user-facing device troubleshooting.
• Knowledge of Apple mobile tools, app installs and profile settings.
• Ability to support technology users with minimal supervision.
• Understanding of ECPM industry, and related Infrastructure & Operations Services requirements.
• Understanding of industry business strategies, and related Infrastructure & Operations enablement.
• Able to operate and function safely and responsibly in an industrial setting.
• Follows ALL PPE requirements and contributes to a safety-first culture.
• Demonstrates full commitment to all health and safety matters and provides safety leadership to project team.
• Satisfies all requirements of functional or project safety compliance including, where required, project site inductions.
• Has participated in any required HSE training such as manual handling and heavy lifting, and other office environment and housekeeping training.
• Is able to present safety/one-way moments to other members of the team.

PURPOSE:

Provide hands on, field-based IT support onsite in Cameron, LA, ensuring reliable operation of computers, iPads, network connectivity, onboarding, and field software/applications. This role supports site-based users and project staff in a rugged, fast paced environment requiring tactical agility and strong experience with Apple iPads.

RESPONSIBILITIES:

• Provide hands on support for all iPads, laptops and desktops.
• Troubleshoot and resolve hardware/software issues locally.
• Support onboarding and IT provisioning for new field users.
• Validate application installations and file access on mobile devices.
• Maintain readiness of shared workspaces and conference rooms.
• Escalate issues appropriately and log all activities in ServiceNow.
• Perform minor network tasks (e.g. cable swaps, router checks, Starlink installations) as needed.
• Participate in team calls and feedback loops with central IT leadership.
• Makes day-to-day decisions on troubleshooting approach, basic hardware fixes, application installation, validation and triage of user issues. Escalates more complex infrastructure or system issues to regional or global IT teams.
• Receives guidance and tasking from the Director of Digital Operations. Operates independently on site with remote supervision, escalating as necessary.
• This is an individual contributor role.