Desktop Support Technician at Leidos

Pearl City, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

34.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Customer Service, IT Enterprise Operations, Communication Skills, Problem Solving, Team Collaboration, Technical Expertise, Hardware Repair, Software Support, Network Operations, Service Desk, Cybersecurity, Analytical Thinking, Leadership Skills, Adaptability

Industry

Defense and Space Manufacturing

Description

More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Pearl Harbor, HI as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to: •Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders. •Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time. •Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. •Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). •Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required. What You'll Get to Do: •Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). •Serve as backup to the Site Operations Lead. •Ensure proper ticket-handling according to guidelines set in place. •Properly troubleshoot and resolve user computer issues including hardware and software-related concerns. •Ensure customer related tasks are completed within the timeline set. •Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components. •Assist other technicians in resolving complex issues. You'll Bring These Qualifications: •Must be a US Citizen and possess a DoD Secret Clearance. •HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience. •Valid DoD 8570 IAT Level II: Security+ or higher Certification. •Must demonstrated expertise in IT Enterprise Operations. •Excellent customer service skills. •Excellent oral and written communication skills. These Qualifications Would be Nice to Have: •Organized and detail-oriented. •Strong leadership skills. •Self-motivated/ self-directing. •Strong collaboration, prioritization, and adaptability skills required. Relationship building. •Ability to manage and prioritize own work, and that of their team. •Independent decision making. •Analytical thinking; thinking out of the box. •Ability to effectively communicate with all organizational levels (SME to Senior Management). •Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.). Pay Range: $31.00 - $34.00/hourly rate. NGEN At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in. Original Posting: January 10, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Responsibilities

The Desktop Support Technician will manage the resolution of customer tickets and troubleshoot user computer issues. They will also assist other technicians in resolving complex issues and ensure tasks are completed within the set timeline.