Job Title: Desktop Support Technician
Location: North Devon District Hospital, Barnstaple, EX31 4JB
Trust: Royal Devon University Healthcare NHS FT
Job Type/Shift Patterns: Full-time, Monday to Friday, either 8am-4pm or 9am-5pm, totalling 37.5 working hours per week. (100% onsite)
Pay Rate: £12.86/Hr.

JOB SUMMARY:

The IT Services department provides support for users at the Royal Devon University Healthcare NHS Foundation Trust situated across Northern and Eastern areas of the county, based at our Northern Service Location (Barnstaple). The Organisation currently provides IT services to approximately 5000 users across the region. This role is to provide IT support for the Trust’s infrastructure and user population.

REQUIRED SKILLS/EXPERIENCE:

Ideally your experience will cover most of the below:

• Asset Management.
• Configuring and troubleshooting peripheral devices such as printers, PCs, and other equipment.
• Experience in creating and testing of PC Image configuration files for each new Desktop PC/Laptop model using MicroFocus ZENworks Imaging.
• Active Directory user management.

• Provide support to the Trust’s IT user population in order to minimise the disruption caused by device, application or user error.
• Provide user support in relation to applications available at the desktop.
• Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.
• Assist with installation/configuration of IT desktop devices (PCs, printers, and other equipment) assisting users with any first use problems.
• Maintain records relating to the installation or movement of IT equipment, including the Trust’s Configuration Management database and appropriate network documentation.
• Action Service Requests for software upgrades to IT desktop devices ensuring minimum impact to users.
• Document processes and procedures to assist with PC/Printer configuration and software installation.
• Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.
• Diagnose hardware/software problems escalating to external agencies where appropriate.
• Utilise the Trust’s Remote Management software to assist with remedial work.
• Responsible for own workload, managing own time and tasks to best efficiency.
• Assist in the periodic audit of IT assets and associated records.
• Assist with control of equipment stock levels, liaising with other officers on order requirements and asset disposal.
• Assist IT Server Engineers as appropriate.