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Desktop Support Technician at NTT DATA

Edison, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Customer Service, Troubleshooting, Windows 11, ChromeOS, Active Directory, Imaging, Firewall, Proxy, Antivirus Software, Citrix, Epic, Mobility Devices, Thin Clients, Printers, Peripherals

Industry

IT Services and IT Consulting

Description

Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment. Provide customer service to a large end user base onsite at customer's location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals Windows 11/ChromeOS deployments Active Directory - Computer management Imaging using Ivanti Landesk Troubleshoot issues that may have been caused by firewall, proxy or antivirus software. Work with vendors to help troubleshoot and resolve vendor supported applications Smart hands for specific support towers Support thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines Support local nearby offices, flexibility for on-call/holiday and occasional weekend support, be able to travel to nearby campuses North Bergen, Central NJ campuses Physically able to lift and move Enterprise and Client technology hardware in our customer environments

Responsibilities

Perform configuration and repair of desktop and notebook computer equipment, including troubleshooting technical issues. Provide customer service and support to a large end user base onsite, ensuring customer satisfaction through preventive maintenance and configurations.