Desktop Support Technician at NTT DATA

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating System, Client Service Skills, Troubleshooting, Parts Replacement, Systems Upgrades, Deployment, Repair, A+ Certification

Industry

IT Services and IT Consulting

Description

Req ID: 320445 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Irving, Texas (US-TX), United States (US). The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. May respond to calls after normal business hours per leader instructions. Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers. Update and resolve tickets in a timely manner to achieve Service Levels. Identifies potential issues that could adversely impact end user experience and takes corrective action. Position General Duties and Tasks: Typically requires 5-8 years relevant experience. High School Diploma or equivalent. Undergraduate degree or some college coursework preferred. Strong knowledge of Windows operating system environment. Solid client service skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Travel including overnight domestic or international trips may be required. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

The Desktop Support Technician is responsible for providing onsite technical support for end users and ensuring user satisfaction with IT support. This role includes troubleshooting, parts replacement, systems upgrades, and repair on desktops, notebooks, and printers.