Desktop Support Technician at NTT DATA

Hackensack, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Customer Service, Communication, Multi-tasking, Windows Operating Systems, MS Office, Active Directory, Imaging, Network Support, Thin Clients, Mobility Devices, Citrix, Healthcare Environment, Hardware Assembly, Anti-virus Programs, G-Suite

Industry

IT Services and IT Consulting

Description

Req ID: 341567 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US). Must have at least at least 1 year of experience Motivated technician with proven troubleshooting skills Proven customer service skills Must have excellent written and verbal communication skills Must be able to effectively multi-task and work in a dynamic, fast-paced team environment Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service Familiarity with workgroup and domain environments Minimum of 1 years of hands on experience with workstation hardware, including assembly, troubleshooting and components replacement Minimum of 1 years of hands on experience with installation, configuration and troubleshooting Windows operating systems Minimum of 1 years of hands on experience with installing, configuring and troubleshooting MS office, browsers, anti-virus programs * Preferred Skills/ Experience: MS Windows, MS Office, G-Suite knowledge (google applications, docs/sheets/drive/chat/gmail) Healthcare environment 1. Position's General Duties and Tasks: Windows 10 deployments Active Directory - Computer management Imaging using Ivanti Landesk Troubleshoot issues that may have been caused by firewall, proxy or antivirus software. Work with vendors to help troubleshoot and resolve vendor supported applications/hardware Smart hands for network teams Support thin clients, mobility devices, desktops / laptops / Chrome devices Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines Provide excellent customer service Available for rotating on-call shift 6pm-6am and some weekend / holiday work Travel to support offsite locations, and also cover other campuses when required Physically able to lift and move Enterprise and Client technology hardware in our customer environments About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

The Desktop Support Technician will be responsible for troubleshooting and resolving issues related to workstation hardware and software. They will provide excellent customer service and support for various devices and applications.