Desktop Support Technician at NTT DATA

Franklin Furnace, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Technical Support, Customer Service, Windows Operating System, Troubleshooting, Communication Skills, Interpersonal Skills, Installation, Maintenance, Repair, Imaging, Deployment, Hardware, Software Installation, Break Fix, Team Collaboration

Industry

IT Services and IT Consulting

Description

Only local candidates will be considered. 3+ years desktop/technical support experience A+ Certification IT Support in a manufacturing/plant environment Must have a proven customer service background Knowledgeable of Windows Operating System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift at least 30 pounds and move Enterprise and client technology hardware in a large plant environment that requires extensive walking Excellent interpersonal skills and ability to work collaboratively in a team environment Basic customer interaction skills Strong troubleshooting skills Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals Windows, troubleshooting, diagnosing, imaging/deployment and software installation Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals Installs, maintains and optimizes desktop /notebook configurations at customer sites Performs maintenance and repair services (basic break fix for desktops, laptops.) Individuals here have a well-rounded knowledge of the policies and procedures for their work area Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine They may make policy recommendations to their managers and be an escalation point for less experienced team members May respond to calls after normal business hours per leader instructions Identifies potential issues that could adversely impact end user experience and takes corrective action Update and resolve tickets in a timely manner to achieve Service Levels

Responsibilities

The Desktop Support Technician is responsible for on-site and remote installation, maintenance, troubleshooting, and repair of desktops and associated peripherals. They will also review and approve operational quality of technology hardware and ensure timely ticket resolution.