Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Desktop Support Technician at NTT DATA
Conway, Arkansas, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Desktop Support, Customer Service, Troubleshooting, Windows Operating System, Apple OS, Conflict Resolution, Analytical Skills, Problem-Solving, Communication Skills, Multi-Tasking, Initiative, Hands-On Troubleshooting, Technical Support, Parts Replacement, Systems Upgrades, Deployment

Industry

IT Services and IT Consulting

Description
Provide onsite in person technical support for VIP users, with high level of customer service. Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets. Typically requires 5-8 years relevant experience High School Diploma or equivalent Undergraduate degree or some college coursework preferred Strong knowledge of Windows operating system environment Knowledge and Experience with Apple tablet OS and phone OS Excellent customer/client service skills Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution Follow up with clients to ensure high satisfaction on issue resolution. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Ability to multi-task in a dynamic, fast-paced environment Strong analytical and problem-solving skills Active communicator Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues Excellent hands-on troubleshooting skills Travel including overnight domestic or international trips may be required
Responsibilities
Provide onsite technical support for VIP users, ensuring a high level of customer service. Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on various devices.