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Desktop Support Technician at NTT DATA

Davenport, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Preventative Maintenance, Software Diagnosis, Operating System Issues, Network Issues, Client Service, Windows Operating System, A+ Certification, Hardware Support, Incident Management, ITSM Tools, Communication Skills, Customer Satisfaction, Documentation, General Office Requirements

Industry

IT Services and IT Consulting

Description

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Diagnose and resolve software issues, operating system issues, and network issues Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes 2+ years' experience desktop and/or deskside experience Ability to physically perform general office requirements (ability to lift 50lbs) Reliable personal transportation (Automobile) Undergraduate degree or some college coursework preferred Strong knowledge of Windows operating system environment Solid client service skill A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Travel will be minimal and on an exception basis only

Responsibilities

The Desktop Support Technician is responsible for installing, upgrading, supporting, and troubleshooting computer hardware and software issues. They will interact with end users to resolve IT issues and manage incident requests.