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Desktop Support Technician at NTT DATA

Halton Hills, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Parts Replacement, Systems Upgrades, Deployment, Repair, Client Service, Windows Operating System, A+ Certification, Manufacturing Environment, Ticket Resolution, Policy Recommendations, Team Support, General Office Requirements, Overnight Travel, End User Support

Industry

IT Services and IT Consulting

Description

Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers May respond to calls after normal business hours per leader instructions Identifies potential issues that could adversely impact end user experience and takes corrective action Updates and resolves tickets in a timely manner to achieve Service Levels Utilize a well-rounded knowledge of the policies and procedures for their work area Make policy recommendations to their manager and be an escalation point for less experienced team members 4+ Years of Desktop/End User Support Experience High School Diploma or equivalent Experience in a plant/manufacturing environment Undergraduate degree or some college coursework Strong knowledge of Windows operating system environment Solid client service skills A+ desktop or equivalent skill set is required Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Travel including overnight domestic trips may be required

Responsibilities

The Desktop Support Technician performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops and notebooks. They also identify potential issues affecting end user experience and take corrective actions while updating and resolving tickets in a timely manner.