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Desktop Support Technician at NTT DATA

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Windows, Troubleshooting, Diagnosing, Imaging, Deployment, Software Installation, Customer Service, ServiceNow, Office 365, A+ Certification, Interpersonal Skills, Technical Support, Incident Management, Maintenance, Repair

Industry

IT Services and IT Consulting

Description

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals. Windows, troubleshooting, diagnosing, imaging/deployment and software installation. Serves as company liaison with customer on administrative and technical matters. Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS) Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 ) Diagnoses and resolves product performance problems. Performs maintenance and repair services (basic break fix for desktops, laptops.) Instructs customers in the operation and maintenance of basic Windows. 3+ years desktop/technical Windows support experience ServiceNow ticketing system (or similar ticketing system) Office 365 support Windows troubleshooting, diagnosing, imaging/deployment and software installation. Installation/Troubleshooting of Software/Hardware Proven customer service background Able to comprehend and follow verbal and written technical instructions and scripts. A+ certification or equivalent skill set Individual must have ability to receive calls during the normal business day and after hours. Physically able to lift and move Enterprise and Client technology hardware in our customer environment. Excellent verbal and written communication skills with emphasis in customer service Excellent interpersonal skills and ability to work collaboratively in a team environment

Responsibilities

The Desktop Support Technician is responsible for the installation, maintenance, troubleshooting, and repair of desktops and notebooks. They serve as a liaison with customers on technical matters and provide technical support through incident management.