Desktop Support Technician at NuAxis Innovations

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Microsoft Windows, iOS, VTC, Lifecycle Planning, Technology Refresh, Installation Standards, User Training, Image Maintenance, Software Applications, Patches, Drivers, Federal Policies, Client Support

Industry

Information Technology & Services

Description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position. Job Summary: The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime. Essential Functions: Client technologies include Microsoft Windows and iOS operating systems. Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions. Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officer’s Representative to specify the location(s), quantity, and timeline requirements of the refresh requirements.) Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment. Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and requirements. Education: Associates Degree in a computer-related field, Bachelor's degree desired. Experience: At least 2 years of desktop and computer peripheral support/troubleshooting experience. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture! #NAI #DICE

Responsibilities

The Desktop Support Technician will provide on-site client hardware and software support, ensuring minimum user downtime. They will also troubleshoot issues, perform lifecycle planning, and maintain installation standards.