Overview:
TDS, a technology and communications company, has a great opportunity for a driven, customer-centric, and process-oriented IT Client Desktop Support Technician. If you have strong communication skills and a true passion for technology, then come join and add value to our team!
This position is based on-site at our Corporate Office in Middleton, WI with a Monday through Friday work schedule.
The IT Client Desktop Support Technician troubleshoots and/or escalates issues with the assistance of documentation or knowledgebase or will consult with senior team members, another team, or a vendor for resolution, including issues that have been escalated from the Service Desk. This position also supports lifecycle management for end user IT devices, which includes purchasing, vendor / inventory management, build / prep, deployment, break / fix, reclamation and disposal across all locations.
NOTE: This position can be filled at a level I or II and we will assess applicants based on skills and relevant experiences.
Responsibilities:
The IT Client Desktop Support Technician is responsible for delivering superior customer service and improving the end user experience for one or more of the following areas:

OTHER QUALIFICATIONS:

• Basic knowledge in the following:
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• End-user computer device hardware

• Common ’off the shelf’ software
• End-point security technologies
• Device networking (LAN, WAN, Wi-Fi), Active Directory and Group Policy
• Mobility and remote access technologies
• Virtualization technologies
• General understanding of infrastructure design, development and deployment.
• Ability to effectively communicate, verbally and in writing, with customers at all levels of technical understanding
• Good interpersonal skills with issue resolution and conflict management abilities.
• Effective analytical and problem-solving abilities
• Ability to effectively follow established support procedures and document issues in the appropriate system(s)
  To apply for this position, or to learn more about our company, please visit tds.jobs.
  This position’s hourly pay rate may range from $18.22-27.05 per hour. Pay is carefully considered based on a wide range of factors which may include position level, internal equity and market location, and may also vary based on job-related knowledge, skills, education, and experience. Associates are also eligible for a potential annual performance award (bonus), based on annual individual and company performance.
  Our organization provides a comprehensive total rewards package. Offerings include comprehensive health & well-being benefits (medical, dental, vision, life insurance, disability insurance, flexible spending and health savings accounts, associate assistance program); savings & retirement programs (401(k) with company match); and other benefits which include, but are not limited to, an education assistance program, adoption assistance, auto/home/group legal plans, paid parental and family medical leave, paid volunteer days (up to three days per year), vacation days (fifteen days accrued per year for full-time/pro-rated accrual per year for part-time), paid sick/care-giver days (ten days accrued per year for full-time/pro-rated accrual per year for part-time), seven paid national holidays and one floating holiday. Short-term and long-term disability is also available for part-time (30-39 hours) and full-time associates.

Please refer the Job description for details