JOB OVERVIEW

We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support and troubleshooting for various hardware and software issues. This role requires a strong understanding of computer management, networking, and customer service to ensure seamless IT operations within the organization.

EXPERIENCE

Candidates should possess a solid foundation in technical support with experience in the following areas:

• Proficiency in Microsoft Office applications.
• Knowledge of desktop support practices including hardware troubleshooting.
• Familiarity with IT infrastructure components such as Active Directory and Windows Server environments.
• Understanding of computer networking principles including TCP, DNS, LAN configurations, and firewall management.
• Strong analytical skills to diagnose problems effectively.
• Excellent communication skills to convey technical information clearly to non-technical users. If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.

Job Type: Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 8 per week

Experience:

• Desktop support: 1 year (Required)
• SCCM: 1 year (Required)
• Active Directory: 1 year (Required)

Ability to Commute:

• Deerfield, IL (Required)

Ability to Relocate:

• Deerfield, IL: Relocate before starting work (Required)

Work Location: In perso

• Provide technical support to end-users for desktop and laptop systems, including troubleshooting hardware and software issues.
• Assist with the installation, configuration, and maintenance of operating systems such as Windows, macOS, and Linux.
• Manage VPN connections and ensure secure access to the network.
• Monitor and maintain IT infrastructure including firewalls, TCP/IP configurations, and DNS settings.
• Utilize tools such as SCCM, ServiceNow, BMC Remedy, and Jira for ticketing and issue tracking.
• Conduct analysis of system performance and provide recommendations for improvements.
• Support mobile devices and ensure compatibility with existing IT systems.
• Collaborate with network administration teams to resolve connectivity issues within LAN environments.
• Maintain documentation of technical procedures and user guides to enhance knowledge sharing within the team.
• Deliver exceptional customer service by effectively communicating with users to understand their needs.