JOB SUMMARY

We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support and troubleshooting for a variety of hardware and software issues across our organization. This role requires strong communication skills and the ability to work effectively with end-users to ensure a seamless IT experience. The Desktop Support Technician will manage computer systems, networks, and IT infrastructure, ensuring optimal performance and security.

QUALIFICATIONS

• Proven experience in desktop support or IT support roles.
• Strong knowledge of operating systems including Windows, macOS, Linux, and mobile devices.
• Familiarity with computer networking concepts such as LAN, TCP, TCP/IP, and firewall configurations.
• Experience with Active Directory for user account management.
• Proficient in troubleshooting computer hardware issues and performing repairs as necessary.
• Knowledge of analysis skills to assess system performance effectively.
• Experience with ticketing systems like Jira or ServiceNow is preferred.
• Excellent communication skills to interact effectively with users at all levels of the organization.
• Ability to work independently as well as part of a team in a fast-paced environment. Join us in providing top-notch IT support that keeps our operations running smoothly!
  Job Type: Contract
  Pay: $21.00 - $27.00 per hour
  Work Location: On the roa

• Provide technical support for desktop systems, including hardware, software, and networking issues.
• Troubleshoot software problems and assist users with Microsoft Office applications.
• Manage computer hardware installation, configuration, and maintenance.
• Support VPN connections and troubleshoot firewall issues.
• Assist with network administration tasks, including TCP/IP configuration and DNS management.
• Utilize tools such as SCCM for software deployment and updates.
• Respond to help desk tickets using BMC Remedy or ServiceNow platforms.
• Perform analysis of system performance and recommend improvements.
• Maintain documentation of IT processes and user guides.
• Collaborate with other IT staff on projects related to infrastructure upgrades or new technology implementations.
• Provide customer service support to ensure user satisfaction.