JOB OVERVIEW

We are seeking a dedicated and knowledgeable Desktop Support Technician to join our IT support team. The ideal candidate will provide exceptional technical support to end-users, ensuring that all hardware and software issues are resolved efficiently. This role requires strong problem-solving skills and a commitment to delivering excellent customer service in a fast-paced environment.

SKILLS

• Proficient in providing technical support for both Windows Server and Office applications.
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Experience with help desk ticketing systems such as Remedy or Jira is highly desirable.
• Familiarity with software troubleshooting methodologies for various applications.
• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
• Ability to work independently as well as collaboratively within a team environment.
• Strong analytical skills with attention to detail in problem-solving scenarios.
  Join our team as a Desktop Support Technician where you can leverage your technical expertise while contributing to a supportive work environment focused on user satisfaction.
  Job Type: Contract
  Pay: $23.30 - $26.00 per hour

Schedule:

• 8 hour shift

Work Location: In perso

• Provide technical support for computer hardware and software issues across various platforms, including Windows and macOS.
• Troubleshoot and resolve user issues related to desktop applications, operating systems, and network connectivity.
• Utilize help desk software such as Remedy and Jira to log, track, and manage support requests.
• Assist users with the installation, configuration, and maintenance of desktop systems and peripherals.
• Conduct routine maintenance on computer systems to ensure optimal performance.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain documentation of support processes, procedures, and user guides for future reference.
• Deliver outstanding customer service by communicating effectively with users to understand their needs.