Desktop Support Technician at Tech Systems

South Norfolk, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

34.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 11, Microsoft 365, Active Directory, MECM, Intune, App-V, ServiceNow, PC Imaging, Hardware Troubleshooting, Network Connectivity, Device Lifecycle Management, Customer Service, Technical Documentation, Mobile Device Support, Asset Inventory Management, Level 2 Support

Industry

IT Services and IT Consulting

Description

Overview We are seeking a Desktop Support Technician with strong Level 2 support experience to provide end-user support, device deployment, and ongoing maintenance of desktop environments. This role requires a hands-on professional who can deliver high-quality technical support while maintaining strong customer service and communication standards. Key Responsibilities Install, configure, and maintain desktops, laptops, peripherals, and software in accordance with company standards Build, image, and deploy systems for new hires, including coordinating shipment and setup of equipment Provide Level 2 support, troubleshooting and resolving issues related to Windows 11 OS, desktop hardware, and enterprise applications Support Microsoft 365 (O365) applications, including installation, configuration, and troubleshooting Perform device lifecycle management, including upgrades, refreshes, IMAC (Install, Move, Add, Change) activities, and decommissioning Maintain accurate IT asset inventory, including tracking equipment and managing surplus hardware Troubleshoot network connectivity and support printing environments (network and local printers) Manage and support Active Directory, including user accounts, organizational units, and group policies Deploy and manage software using tools such as MECM, Intune, and App-V Provide mobile device and mobile mail support for end users Work with hardware vendors (e.g., Dell) for warranty support and escalations Track and manage incidents through ServiceNow or similar ITSM tools, ensuring SLA adherence Communicate technical issues and solutions clearly to both technical and non-technical users Document issues, resolutions, and processes to improve knowledge sharing and support efficiency Required Skills & Qualifications 5+ years of experience in desktop support or a similar role Strong experience supporting Windows 11 environments Proficiency with Microsoft 365 (O365) applications and services Hands-on experience with PC imaging, deployment, and refresh processes (MECM preferred) Solid understanding of Active Directory (user management, OUs, group policies) Experience troubleshooting hardware (Dell preferred), software, and basic networking issues Familiarity with software deployment tools (MECM, Intune, App-V) Experience working with ServiceNow or similar ticketing systems Strong analytical, troubleshooting, and problem-solving skills Excellent communication and customer service skills Ability to manage multiple tasks and priorities in a fast-paced environment Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Microsoft certifications or related technical certifications Experience in enterprise IT environments supporting large user bases Job Type & Location This is a Contract to Hire position based out of Hingham, MA. Pay and Benefits The pay range for this position is $20.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hingham,MA. Application Deadline This position is anticipated to close on May 23, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Provide Level 2 technical support, including the installation, configuration, and maintenance of desktops, laptops, and enterprise software. Manage device lifecycles, asset inventory, and user accounts within Active Directory while utilizing ITSM tools for incident tracking.