Desktop Support Technician at Tech Systems

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

34.0

Posted On

31 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11, Microsoft Office, Microsoft 365, Active Directory, Microsoft Intune, Desktop Troubleshooting, Executive Support, Level 1 & 2 Support, SLA Management, Ticketing Systems, Endpoint Management, Hardware Configuration, Customer Service, Root Cause Analysis, Device Imaging, ITIL

Industry

IT Services and IT Consulting

Description

Overview We are seeking a high-visibility Desktop Support Specialist to provide white-glove technical support to C-Suite executives and enterprise end users in a fast-paced, on-site NYC environment. This role requires strong troubleshooting expertise, excellent communication skills, and the ability to manage priorities in a dynamic setting. Key Responsibilities Deliver front-line and escalated (Level 1 & Level 2) desktop support for executives and enterprise users Provide white-glove, executive-facing support with a high degree of professionalism and discretion Diagnose and resolve hardware, software, and OS issues across Windows 10/11 environments Support and troubleshoot Microsoft Office and Microsoft 365 (O365) applications Manage user accounts, permissions, and group policies within Active Directory Administer and support devices using Microsoft Intune / endpoint management tools Track, prioritize, and resolve incidents and service requests through a ticketing system Meet and exceed defined SLAs and ensure timely communication on ticket status Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals Collaborate with infrastructure and application teams on escalations and root cause analysis Required Skills & Experience Strong hands-on experience with desktop troubleshooting (Windows 10/11, MS Office, O365) Experience working with Microsoft Intune and Active Directory Proven background providing Level 1 and Level 2 support in an enterprise environment Demonstrated experience managing high-volume tickets with strict SLA adherence Excellent communication skills with a strong customer service mindset Experience supporting executives or VIP users in a fast-paced, high-pressure environment Preferred Qualifications Prior experience in a corporate or financial services environment Familiarity with ITIL-based support processes Experience with device imaging, deployment, and endpoint security tools Work Environment On-site role in a fast-paced NYC office High-touch, customer-facing support model with direct interaction with senior leadership Job Type & Location This is a Contract to Hire position based out of New York, NY. Pay and Benefits The pay range for this position is $24.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Jun 6, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Provide high-touch, white-glove technical support for C-Suite executives and enterprise users in a fast-paced NYC environment. Responsibilities include resolving hardware and software issues, managing Active Directory and Intune, and maintaining strict SLA adherence via a ticketing system.