Desktop Support Technician at Teksystems Global Services LLC

New Britain, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

22.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Support, Troubleshooting, Windows Environment, Imaging, Workstation Setup, Documentation, Customer Service, Networking, Problem-solving, Attention to Detail, Remote Support Tools, IT Ticketing Systems, Windows 10, Windows 11, Component Maintenance, Operating Systems

Industry

IT Services and IT Consulting

Description

Position Overview The Desktop Support Specialist will provide hands-on support for hardware, workstation deployments, and computer imaging within a Windows environment. This role requires strong troubleshooting abilities, attention to detail, and the capability to resolve or escalate technical issues efficiently. Key Responsibilities End‑User Hardware Support Provide hardware support for desktops, laptops, monitors, printers, and peripherals. Diagnose, repair, replace, and maintain hardware components. Perform upgrades, component swaps, and routine maintenance to ensure reliable device performance. Imaging and Deployment Image computers using standardized tools and procedures. Configure operating systems, install required applications, and apply updates and patches. Prepare devices for new hires, refresh cycles, and departmental technology needs. Workstation Setup Set up workstations including monitors, docking stations, keyboards, phones, and other peripherals. Ensure proper network connectivity, access to printers, and application functionality. Assist with technology setup in conference rooms, labs, and shared work areas. Troubleshooting and Support Perform installation, configuration, diagnostics, and troubleshooting for Windows systems. Resolve issues involving operating systems, applications, wireless devices, and networking equipment. Document all details in the ticketing system and escalate issues when appropriate with accurate notes. Required Skills and Qualifications Minimum of 2 years of hands-on hardware support experience. Minimum of 2 years of experience imaging computers. Minimum of 2 years of workstation setup experience. Strong understanding of Windows desktop environments (Windows 10/11). General troubleshooting abilities across hardware, software, and basic networking. Ability to create clear documentation for issue escalation and knowledge sharing. Nice-to-Have Skills Experience supporting Windows Server environments. Familiarity with IT ticketing systems such as ServiceNow, Freshservice, or Jira. Experience with remote support tools. Strong customer service and communication skills. Soft Skills Organized and able to manage multiple tasks. Strong problem-solving abilities. Able to work independently and meet deadlines. Comfortable supporting users of varying technical skill levels. Job Type & Location This is a Contract position based out of New Britain, CT. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Britain,CT. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Desktop Support Technician will provide hands-on support for hardware, workstation deployments, and computer imaging within a Windows environment. Key responsibilities include diagnosing and repairing hardware, imaging computers, and setting up workstations.