Desktop Support Technician at Teksystems Global Services LLC

Aberdeen, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

25.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Desktop Support, Hardware Troubleshooting, Software Installation, Active Directory, Customer Service, Windows, macOS, Microsoft 365, Networking Fundamentals, Problem-solving, Communication Skills

Industry

IT Services and IT Consulting

Description

Position Summary The Desktop Support Specialist provides technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures that all desktop systems, applications, and peripherals operate efficiently and securely, delivering a high level of customer service to internal staff. Key Responsibilities Respond to and resolve user-reported technical issues via phone, email, or in person. Install, configure, and maintain desktop hardware, operating systems, and software applications. Troubleshoot and repair hardware components, including desktops, laptops, printers, and peripherals. Manage user accounts, permissions, and access rights in Active Directory and other systems. Perform system updates, patches, and antivirus maintenance to ensure security compliance. Document all support activities, solutions, and asset changes in the ticketing system. Assist with onboarding and offboarding processes, including device setup and recovery. Collaborate with network and systems teams to escalate and resolve complex issues. Provide basic training and guidance to users on technology best practices. Qualifications Education: Associate’s degree in Information Technology or related field (Bachelor’s preferred) or equivalent experience. Experience: 1–3 years in desktop support, help desk, or IT support role. Technical Skills:Proficiency with Windows and macOS environments. Knowledge of Microsoft 365, Active Directory, and common business applications. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). Soft Skills: Strong communication, problem-solving, and customer service skills. Preferred Certifications CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (a plus) Work Environment Onsite with occasional remote support. May require lifting up to 50 lbs and occasional travel between office locations. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Aberdeen,SD. Application Deadline This position is anticipated to close on Oct 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Desktop Support Technician provides technical assistance and support to end-users for hardware, software, and network-related issues. This role includes troubleshooting and repairing hardware components and managing user accounts in Active Directory.