Desktop Support Technician at Teksystems Global Services LLC

Fort Dodge, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

27.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Support, Troubleshooting, Active Directory, Hardware, Desktops, Windows OS, Printers, AV, Mac/iOS

Industry

IT Services and IT Consulting

Description

Desktop Support Technician Onsite, Fort Dodge, IA Technical Skill End-User Support Troubleshooting Active Directory Hardware Desktops Windows OS Printers AV Mac/iOS Description We are hiring a Deskside Support Technician to provide daily, local desktop support for a global animal health company. In this position the Technician will receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Overall, the Desktop Support Technician provides Break Fix, fault diagnosis and resolution. Duties Provide first/second level contact and problem resolution for customer issues. Provide standard and non-standard technical support to end-users in response to specific requests. Utilize established operating procedures to review and resolve end-user technology issues; troubleshoots and resolve standard and non-standard hardware and software problems. Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops, iPads, iPhones, printers, other user devices. Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, and another authorized desktop application. Install, upgrade, support and troubleshoot MS Teams Room system as well as other conference room equipment and solutions. Install, upgrade, support and troubleshoot basic active network equipment, network components (including cabling and connectivity) and office IT infrastructure components. Work with Third Party Vendors to remediate complex Audio Video issues as needed. Execute the new user onboarding process and steps (room and connectivity preparation, devices configuration, devices handover, trainings) Perform end user training within desktop support domain. Performs assigned IT project tasks (e.g. Office relocation projects, technology change and replacement, new systems roll-outs) Maintain ticket updates for all reported incidents. Maintain asset management database. Performs general preventative maintenance tasks on computers, laptops, printers, user devices. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Admin Telcom provider's Wireless Devices/Accounts Should have basic knowledge of Mac operating system, to support Apple pc users, apple iDevices. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Ensure acceptable user satisfaction from IT services (measured every quarter) Record critical data and information in the standard ITIL platform (here ServiceNow) Technical Environment Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation and troubleshooting, Microsoft Active Directory, Helpdesk ticketing systems. Conference Room technologies (MS TEAMS Room, video cameras, speakers, and mics) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Working within GxP regulated environment Work Environment Onsite IT Support Will work as sole technician with minimal supervision Work hours 8:00am-4:30pm Days worked Monday-Friday Interviews & Start Date Interviews November 6-12 2-step Interview Process 1st Step virtual, HR 2nd Step onsite, technical Job Type & Location This is a Contract position based out of Fort Dodge, IA. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Dodge,IA. Application Deadline This position is anticipated to close on Nov 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Desktop Support Technician provides daily, local desktop support, troubleshooting hardware, software, and application issues. They maintain ticket updates for all reported incidents and perform general preventative maintenance tasks on user devices.