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Desktop Support Technician – Tier 1/2 at The AME Group

Plaquemine, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Hardware Troubleshooting, Software Troubleshooting, Application Installation, Equipment Deployment, Connectivity Troubleshooting, Help Desk Support, Communication Skills

Industry

IT Services and IT Consulting

Description

Description Welcome to The AME Group – Where People Power Progress At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey. Location: Plaquemine, LA (Shintech Plant) Schedule: Monday – Friday, 7:30 AM – 4:30 PM Employment Type: Full-time, On-site Availability: Immediate About the Role We are seeking a Desktop Support Technician to provide Tier 1/2 technical support at our Plaquemine plant. This role involves supporting users with desktops and laptops, troubleshooting hardware and connectivity issues, installing applications, responding to help desk requests, deploying and recovering equipment, and baselining new computers for deployment. Requirements Requirements CompTIA A+ certification preferred Strong computer hardware and software troubleshooting skills Ability to lift 50 pounds overhead Capable of walking throughout the plant site as job duties require Reliable transportation required Good communication skills Even temperament and ability to work well with diverse cultures and personalities Must obtain or currently possess TWIC safety certification What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and supportive work environment.

Responsibilities

Provide Tier 1/2 technical support for desktops and laptops at the Plaquemine plant. Responsibilities include troubleshooting hardware and connectivity, installing applications, and baselining new computers for deployment.