JOB SUMMARY

We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support to end-users, ensuring efficient operation of computer systems and networks. This role requires a strong understanding of computer hardware, software troubleshooting, and networking principles. The Desktop Support Technician will be responsible for diagnosing and resolving technical issues, maintaining equipment, and assisting users with various IT-related tasks.

QUALIFICATIONS

• Proven experience in desktop support or a related field.
• Strong knowledge of computer networking concepts including DNS, TCP/IP protocols.
• Proficiency in troubleshooting software issues across various applications.
• Familiarity with SCCM for system management tasks.
• Experience with mobile device management and support.
• Excellent problem-solving skills with the ability to analyze complex technical issues.
• Strong communication skills to effectively assist users with varying levels of technical expertise.
• Ability to work independently as well as part of a team in a fast-paced environment.
  Join us in providing top-notch technical support that empowers our users to thrive in their roles!
  Job Type: Full-time
  Pay: From $43,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In perso

• Provide first-level support for hardware and software issues related to desktop computers, laptops, and mobile devices.
• Troubleshoot and resolve technical problems involving Windows operating systems, applications, and network connectivity.
• Assist users with VPN access and ensure secure remote connections.
• Utilize SCCM for software deployment, updates, and inventory management.
• Analyze network configurations including DNS and TCP settings to ensure optimal performance.
• Perform routine maintenance on computer hardware and peripherals.
• Document all support requests and resolutions in the ticketing system for future reference.
• Collaborate with other IT team members to improve processes and enhance user experience.